return policy

Our return policy is that I accept any returns with the customer covering return shipping on their end as long as the product isn’t a custom job; custom cut name, product or item that I am able to sell to someone else in all cases but orders over a certain purchase price are also unable to be refunded due to cost of materials and time in making the products; all orders for $150 or more. I also do not allow returns on services as there is nothing to return once said service is rendered.

Once return is received I will refund customer within 3-5 days of product being returned. I will send email with information on refund.

shipping policy

We ship our items within 3-5 days from purchase date unless purchased item(s) is caught up in a delay such as client not responding to any emails on custom orders or perhaps there is a delay in items I must order to make product. If there is a delay I will be in contact with customer to inform about delay and get shipped ASAP and provide new date and information.

Once item is shipped I can give tracking number and provide information on shipment. Once sent the time will depend greatly upon the service of the USPS.

Items under 1 lb and less than 12" are a $5.00 shipping fee. Items over 1 lb or larger than 13"will require a higher shipping charge and be based upon USPS shipping rates. You can easily look up shipping charges on the USPS website if you are concerned about costs.

In most cases, if item is already made I send out on day 1-2, custom orders take time and depend greatly on the response of the client & availability of materials. The faster you respond the faster your item will ship.

I ship internationally and am not responsible for customs, tariffs or fees when shipping out of the country. That will fall upon the client that orders product and them researching stated fees and the policy of said items(s) being shipped to them.

I currently do not offer refunds due to item being damaged in transit from shipping. I do my best to protect items when shipping and to be sure they are send in the best possible way to protect items. Paper items come in poly bags for extra protection against water, posters are mailed in tubes, breakable items are mailed in bubble wrap or papers for cushion.

Digital Downloads are emailed to customer following purchase and are available for use right away.

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